E-shop

faq

1. Who is eligible to purchase from the website?

• People who are 18 years old or more. • People who have the legal capacity and therefore the requirements to conclude autonomously purchase contracts that are legally binding. • People who have an active e-mail address • Credit card holders, pre-paid credit card holders and bank account holders from which it is possible to make international bank transfers.

2. Is it possible to resell purchased goods to stockists/retailers/third parties?

No, it is not possible. The website is only for end-users.

3. Do you deliver to countries outside the European Union?

Yes, IVO MILAN ships also to the countries outside the European Union. For the countries outside the European Union it ships with DHL and in Russia with SDA. The shipping costs are: EU countries / Vatican / San Marino / Switzerland: 10,00 € Extra EU countries with an order amount over 500,00 €: 10,00 € USA / Canada / Turkey with an order amount under 191,00 €: 20,00 € USA / Canada / Turkey with an order amount over 191,00 €: 30,00 € All other countries that are not USA / Canada / Turkey: Order amount under 191,00 €: 39,00 € Order amount over 191,00 €: 55,00 €

4. What are the shipping costs to deliveries in the European Union?

€ 10 carried out by UPS. Delivery lead times are about 1-3 working days.

5. What are the duty tax and levies to pay for deliveries inside the European Union?

None, because duty tax and levies are already included in the price of the item. Countries that are inside the European Union are the following: Austria, Belgium, Cyprus, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

6. What are the duty taxes and levies to pay for deliveries outside the European Union?

VAT (IVA) will be deducted, at the applicable Italian rate for items exported to countries outside the European Union. Italian VAT (IVA) rates currently at 22%. All items are sold on a Delivery Duty Unpaid basis, so recipients outside of the EU may have to pay import duty or other taxes. IVO MILAN cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering. IVO MILAN can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

7. What credit cards do you accept?

We accept Visa, American Express, Mastercard and Diner’s Club.

8. Do you accept alternative payment methods?

Yes, you can pay by bank transfer or BACS payable to: Account name: IVO MILAN di Orlando Milan Via S. Lucia, 73 35139 Padova ITALY Bank details: BANCA SELLA Filiale di Padova 35100 Padova IBAN: IT69 H 03 2681 2100 0526 1563 5740 BIC (SWIFT) code SELBIT2BXXX

9. I would like some information regarding payment by prepaid credit card. Is the payment withdrawn from the card before or after the availability of the goods bought is checked against the stock?

The availability of the goods you choose to put in the cart is always certain. When choosing an item, our system generates a box with available colours, then the available sizes and finally the quantity. If the system finds that one or more items that you have ticked are not available the transaction is immediately stopped and you cannot proceed to payment. The website is electronically synchronized with the shop stock system therefore the availability of each purchase is always guaranteed. Payment by credit card (VISA, MASTERCARD, AMERICAN EXPRESS, DINER’S CLUB) is carried out through our banking website which is secured by Encryption SSL certificate (128 bit). The bank will inform us of the successful transaction without passing us your card details.

10. What are dispatching times by credit card payment and bank transfer payment?

By credit card: the parcel is shipped within next 24 hours, working days only. By bank transfer: the shipment will take place within the 8 following working days from order confirmation or as soon as your payment is credited on our account. Timescales are from time of dispatch and not from the time the order is placed.

11. How do you price items on the website?

Prices are indicated both including and excluding VAT. Prices including VAT are for residents in the European Union. Prices excluding VAT are for residents outside the European Union.

12. I live outside the European Union and I purchase without VAT, in order to save money is it possible to declare a smaller amount on the invoice or specify that is a present?

No, it is not possible. According to trade law, all the orders for IVO MILAN must be shipped with an invoice declaring the genuine value paid for each item.

13. The currency of prices in the website is Euro, how can I convert them into my currency to know how much money my credit card will be charged?

You can use free conversion websites available online.

14. Is it possible to verify the availability of items from the website?

Yes, it is. The website is synchronized with the shop stock system, there is a 5 minute data update delay due to the internet speed connection.

15. If an item is not available on the website, is it possible to purchase it at your shop?

No, it’s not. Website and shop stock system are synchronized therefore the availabilities are the same.

16. Is it possible to order a size of the current collection that is out of stock on the website?

We need to check the availability with our supplier although it is usually unlikely they can supply it.

17. Is it possible to place a pre-order?

No, it’s not possible for the time being.

18. In case of purchasing items on sale, which amount will be reported in the invoice?

In the invoice we will report the full price and the discounted price together with the percentage of reduction applied.

19. Is it possible to receive the order status?

Yes, it is sufficient to send an e-mail to shop@ivomilan.it and we will reply ASAP.

20. What shall I do when I receive my parcel?

First of all, make sure the parcel is undamaged. In case it is damaged, add a note to the courier form stating “parcel damaged – items not checked yet” or something similar. In case the items inside the parcel are damaged due to transport, please do not hesitate to contact us by e-mail or by telephone. We will give you the necessary information for returning the items and replacing or refunding.

21. Return policy: is it possible to change purchased items already delivered?

Yes, it is possible. Please contact our customer service at shop@ivomilan.it or call +39.049.87.84.818 and we will give you all the necessary information. We will offer a refund or exchange (if stock is available) on any unworn/unused goods (faulty or otherwise) within 28 days of dispatch. Please ensure ALL items are returned in their original packaging with their labels and safety seals intact, with original paperwork (invoice, advice note, etc) and with original accessories contained in the parcel.

22. What shall I do if the item is damaged or in a wrong size?

The item will be replaced if available and with all original labels, safety seals, invoice, etc intact (see article/FAQ 21). The item will have to be returned within 10 days from the delivery date prior to telephone call (+39.049.87.84.818), fax (+39.049.66.30.36) or e-mail (shop@ivomilan.it). IVO MILAN will advise how to return the item and will advise the return authorization number. In case of manufacturing fault/defect, our supplier will replace it with the same model if available. We have the right to reject the claim in case the reason of return is not considered reasonable, genuine or due to customer’s misuse or negligence.

23. Who is responsible to pay shipping costs for returned items?

The customer must pay all shipping costs to return the items.

24. Is it possible to have a refund in case I do not want to keep an item?

Yes, it is possible and this is our preferred option, provided that you return the item together with the receipt or invoice. In case you want to exchange the item with another product, please contact our customer service to agree the conditions.

25. Is it possible to see more photos of the same article on the website? And is it possible to magnify a photo?

To see the item from different angles, click on the arrows underneath the photo. By clicking on the box next to the arrows you can magnify the photos to full screen.

26. What if I need further information on the wearability of the garment?

You can contact our customer service by telephone, fax and e-mail. Tel +39.049.87.84.818 Monday 15.30-19.30 Tuesday-Saturday 9.30-12.30 and 15.30-19.30 Fax +39.049.66.30.36 E-mail shop@ivomilan.it

27. I changed idea regarding an item that I have already put in the cart. Can I delete it?

Yes, you can. Click on the button “delete” next to the item you do not want and it will be deleted from the cart.

28. Is there a size chart on your website?

Yes, you can find it by clicking on the question mark symbol next to the size selection.

29. Is it possible to cancel the contract?

Yes, it is possible to cancel the contract within 10 working days from delivery date. No extra charges or fees are applied. See article/FAQ 8 for our return policy and the link to Terms and Conditions on the home page for our sale policy.

30. What if I need further information?

The website is designed so that it can be browsed intuitively. For any issues or comments, please do not hesitate to send us an e-mail to shop@ivomilan.it or commerce@ivomilan.it or by telephone +39.049.87.84.818.

Avant-garde shopping, worldwide shipping

What our customers say

December, special openings!

About the "Radical Fashion" concept

A profile or an interview of Dr. Francesca Ferlin with Orlando Milan of IVO MILAN PADOVA.

You will receive regular updates about Ivo Milan products, collections, promotions and new outfits!

December, special openings!

About the "Radical Fashion" concept

A profile or an interview of Dr. Francesca Ferlin with Orlando Milan of IVO MILAN PADOVA.

You will receive regular updates about Ivo Milan products, collections, promotions and new outfits!

contact

ivo milan - radical fashion
online fashion store
via s. lucia, 73
35139 Padova - Italia
tel +39 049 87 84 818
fax +39 049 66 30 36
radicalfashion@ivomilan.it
VAT # 05468930283

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About the "Radical Fashion" concept

This piece was thinked to be published in a kind of magazine such as ELLE UK, one of the best fashion magazine, where articles used to talk about fashion differently from the ordinary publications. It is a magazine that keeps an eye on the most innovative trends and on the most particulare personalities. This piece could be relevant for the reader to see how in Italy the attention is not focused only on the Italian fashion that everybody knows, but it is possible to find “fashion researchers” that really believe that fashion is not only buisness but, first of all, a non-stop innovation-seeking.

The Radical Fashion Shop

Orlando Milan has always believed that, in order to dress someone's body, you first have to dress his mind. This is one of the first things you should know when you visit his shop in Padua. IVO MILAN is located in the central Via Santa Lucia in a striking Romanesque house, currently the oldest civil standing building in town; even a quick first glance at the window reveals that this is no ordinary shop: dim lights illuminate a precious dress and suddenly it feels like being in a museum admiring a scuplture in a casket. The way that the windows are settled, the use of the lights, the mixture of the colours for the background, used to enhance the shapes and the shades of fabrics, are all clues that this is no mere fashion, as the attention is drawn to the art that springs from fashion.

In 1945 Ivo Milan, Orlando's father, following his family tradition, opened his fabrics shop, manufactured clothes and named it after himself to distinguish it from his brothers' businesses which bore the same family name. In 1967 Orlando joined the father's company as a co-worker, and after his death, started the long work that made IVO MILAN the shop that is known nowadays. So this is supposed to be a traditional family-run business, where family values have gone from generation to generation and time seems to stand still. But Orlando Milan is not of this opinion: “Through these years we have always tried to maintain the values that my father taught me, the importance of the manufacture and the indispensable quality of the fabrics, but nowadays the guidelines of the shop are something new that I have built during this forty years of experience inside the fashion industry.”

Milan's experience is a long path that has experimented various forms of fashion and arts, through the first Versace and Armani collections at the end of the 70's (IVO MILAN was one of the first shops in Italy that started to sell these brands) to Japanese fashion, which in the last twenty years has distinguished this retailer from the others. Key brands that make this shop unique in its kind are Yohji Yamamoto, Junya Watanabe, Issey Miyake, Rick Owens, Martin Margiela, Shu Moriyama, Jun Takhashi and Comme Des Garçons, the brand that best embodies the philosophy of the shop. Rei Kawakubo is a fervid supporter of trying to know what “has never been seen before”, and this is the most important guideline that Mr Milan wants his shop to follow: nothingmust be mass-produced and everything must be different from what one usually sees. This principle is applied to everything that concerns the shop, from its furniture to the selection process that goes on behind the displaying of clothes. In fact, the limited production and circulation of the labels sold in the shop exists alongside a specific principle which determines how to choose everything that will be sold. “This principle is one which takes into account the requirements of a very well-educated, niche Paduan clientele, whose taste has not been shaped by the influences of media and television, and whose interests lie in those very special purchases - in authentically creative ones, if not in ones

with a strong artistic value” says the shop owner.

So the customers have to be open-minded and be endowed with a marked inclination for artistic values to understand IVO MILAN's fashion. Radical Fashion, as Mr Milan used to call it. This name has been adopted after the Radical Fashion Exhibition at the Victoria & Albert Museum in 2002, where the designers that Orlando Milan loves the most and has chosen to sell, were displayed in a collective exhibition, from Yohji Yamamoto to Comme des Garçons. “This exhibition really reflects my idea of fashion and these designers are, to me, the real essence of this concept.” he states. “They are “radical” in the full sense of the word: they are “revolutionary” and they are “rooted” in the art. They cut through ideas as well as fabric. Challenging established views, they have committed their lives to seeking ever more demanding expressions of “beauty”, with diverse and often provocative results”.

But which is his conception of beauty? Again, the inspiration comes from Japan: “The guideline that always has inspired me comesfrom the Japanese concept of beauty, that is “the aesthetics of imperfection” (wabi-sabi). I am against the logic of homologation and of display of wealth that inspires great European fashion, especially in these last years. I prefer to give my customers the possibility to portray themselves through an “understatement style” or with an idea-dress that draws the attention to the originality and to the independent spirit of the person wearing it.”

For IVO MILAN, fashion is something far from the conventional concept that everybody is accustomed to. First and foremost, fashion is research, is an exploration of the unknown. Here ideas come first, the most interesting part of a dress is not how it was made but why. What is it that lays behind the creation? How can a designer elaborate an idea and transform it into something that everybody can wear? These are only a few of the questions that Mr Milan wants customers to ask themselves as they wander around the shop. Because the most important thing is not to sell a dress but to make customers aware of what they are going to buy, something that stands over the trends, something that will rest forever as a unique work of art. And how is it possible to make the right choice, to find the piece that will fit perfectly and will be always with you? “Know yourself and let the dress be simply a continuation of your person.”

About the "Radical Fashion" concept

The Radical Fashion Shop

with a strong artistic value” says the shop owner.